Weiss: Our commercials are still airing all over the U.S.
Q: You made news several months back with the announcement of your marketing partnership with actor Neil Patrick Harris. Dogecoin has been a great addition to CoinFlip and it fits in with our strategy. What Dogecoin has shown is that retail investors have power, and people taking collective action on the Internet can have power and make a difference. Weiss: Dogecoin has been a very popular coin and people have seen how it's performed. Have you seen any evidence of a lunar take off from the Dogecoin inquiries that you get with your company? Q: Every now and then, people online get excited about the Dogecoin going to the moon. Most of the business is still Bitcoin – that is the most popular coin. We don't sell thousands of coins because we need to make sure there's a vetting process for coins, but we have the capability to sell anything in the future including NFTs. Weiss: We sell Dogecoin, Litecoin LITE/USD and some other coins as well. Q: We keep mentioning Bitcoin – does CoinFlip also encompass Dogecoin DOGE/USD and Ethereum ETH/USD and the thousands of other cryptocurrencies that are out there? Even in 20, we saw people who you wouldn't necessarily think would buy Bitcoin, wanted to buy it, but they just didn't know how.
You've had the techies, the libertarians, and a lot of people who first bought it just thought it was cool and wasn't necessarily even a great investment. Q: What was the market like in 2015 when you started the company – were there still a lot of people who never heard of Bitcoin? Last year, we answered over 86,000 customer support calls and this year it will probably be double. So, we have over 30 full-time employees who are customer support and are all in-house – there's no call center and the average wait time on the phone is 12 seconds before we pick up. And time and time again, I think tech people sometimes make their products for other tech people – but always had the idea of being customer facing. The whole concept of CoinFlip is that it should be as easy as possible to buy it. And whether it's 20 bucks or 1,000 bucks or 2,000 bucks, we make it as easy as possible for people to get into cryptocurrency. So, any way you want to buy Bitcoin, you can buy it. We take wire transfers, ACH and credit card, and we have physical kiosk locations in 49 states that we operate where anyone can go in with just a wallet and physical cash, scan their wallet and put in dollars and get their coin.Īnd there's 24/7 customer support on all aspects. Weiss: CoinFlip is a crypto-powered financial company and we can assist you in whatever way you want to buy Bitcoin.
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